It is a big win for the telecom industry ... so said the Cellular Operators Association of India Director General Rajan Mathews ...
Should he be exulted over the quashing of TRAI's decision to penalise service providers for dropped calls by the apex court? ...
It would be advisable for the industry fraternity to know they are still bound to pay a penalty if the two per cent call drops limit is breached ... They are still bound by the Quality of Service Regulations of 2009 ... they should know ...
Your most unhappy customers are your greatest source of learning ... so says Bill Gates ... and most of the telecom players will not live by it, but lecture over it for others to follow ...
What could be the learning? ... They should open their eyes wide open and see how other sectors have improved means to provide quality service on their own, without the nudging and prodding of regulators and the government ...
India's e-commerce industry could inspire telecom players the way to provide quality service and customer refunds ... also they can take a cue from SpiceJet airliner which compensates fliers for delays and cancellations that happens because of the company's fault ...
Even as I am writing this piece, Bharti Airtel yesterday announced its self-regulatory mechanism, to reduce call drops ... surely a laudable effort ... hope all players fall in line ... lets see ...
But there are many who argued in the courts that the returns on investment in the sector was unviable ... This makes me laugh loud ... Can capital woes of players in any sector be an excuse for poor service quality ...
It is like pleading before the court - Just because I have financial woes, I have the right to provide poor service ... this is another interpretation of Kapil Sibal's submissions ... ha ha ... I am not surprised coming from the lips of this legal eagle who is famous for the most dumbest "zero loss" quote ever made on any scam ...
Moreover, the fact that Reliance Jio forked out Rs 12,800 crore to bid for spectrum leaves me in no doubt that the return on investment in this sector is very much viable ...
All said and done, where must customers like me, you and everyone should go to protect our interests ... surely, it is the duty of the government to protect consumer interests ...
Among the flaws that the court pointed out, the union government must create grounds to demonstrate that call drops are largely the result of failures at the service providers' end, instead of the users' end as was observed by the apex court ...
I assume the government bungled on this score in arriving at computing call drops fine in a questionable method and presumably in a hasty manner ... a hallmark of Arvind Kejriwal .. his moustasche always reminds me of an absent-minded Asrani in Sholay, the celebrated Indian film ...
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